1. Introduction

This Privacy Policy explains how BuildGear Nigeria Limited collects, uses, stores, protects, and shares personal information when customers and website visitors use https://build.moreedsolutions.com, create an account, place an order, make an enquiry, contact the company, or interact with the website and its services.

By using the website, creating an account, placing an order, making payment, submitting a form, or contacting BuildGear through WhatsApp, phone, email, or the website contact form, users acknowledge the practices described in this Privacy Policy.

2. Business and Contact Details

Company: BuildGear Nigeria Limited
Address: Plot 775, Cadastral Zone, Idu Industrial Area, FCT, Abuja, Nigeria
Phone: 0903 300 1175
Email: bachgebran@gmail.com
Contact Page: https://build.moreedsolutions.com/contact-us/

3. Information We Collect

BuildGear may collect personal and business information that is necessary to operate the website, process purchases, respond to enquiries, manage customer accounts, deliver products, provide support, and maintain transaction records.

• Account information, including name, username, email address, password setup details, phone number, billing details, shipping details, company name, and procurement-related details where applicable.

• Order information, including products ordered, product quantities, pricing, delivery information, order notes, invoices, receipts, payment status, transaction references, and order history.

• Payment-related information, including payment method, payment confirmation, bank transfer details, Paystack transaction reference, and payment status. BuildGear does not intentionally store full card details on its website; card payments are processed through Paystack.

• Delivery information, including recipient name, phone number, delivery address, delivery notes, shipping method, and logistics-related information.

• Enquiry and communication information, including messages submitted through contact forms, WhatsApp enquiries, emails, phone communications, product enquiries, complaints, return requests, and support requests.

• Technical and usage information, including IP address, browser type, device information, pages visited, product views, cart activity, checkout activity, cookies, analytics data, advertising conversion data, and website interaction data.

4. How We Collect Information

BuildGear may collect information directly from users, automatically through the website, and through third-party tools used to support ecommerce, payments, delivery, analytics, advertising, and customer communication.

• When a customer creates an account or places an order.

• When a customer completes checkout or makes payment through Paystack, bank transfer, or cash on site.

• When a customer submits a contact form or product enquiry.

• When a customer contacts BuildGear by WhatsApp, phone, or email.

• When the website uses cookies, analytics tools, advertising pixels, and ecommerce session tracking.

5. How We Use Personal Information

BuildGear uses personal information for legitimate business, ecommerce, customer service, security, accounting, and legal purposes, including to:

• Create and manage customer accounts.

• Process orders, purchases, invoices, receipts, payments, delivery, returns, refunds, and warranty requests.

• Respond to product enquiries, contact form submissions, WhatsApp messages, emails, calls, and customer support requests.

• Confirm product availability, order details, delivery details, and payment details.

• Prevent fraud, verify transactions, secure the website, and protect customers and BuildGear from misuse.

• Maintain business, tax, accounting, operational, warranty, delivery, and customer service records.

• Improve website performance, product presentation, user experience, checkout flow, analytics, and advertising performance.

• Comply with applicable laws, regulatory requirements, dispute resolution obligations, and lawful requests from authorities.

6. Marketing Communications

BuildGear does not currently use customer contact details for direct marketing messages by email, SMS, or WhatsApp without an appropriate basis. Transactional messages relating to orders, enquiries, payments, delivery, returns, refunds, warranty, or customer support may still be sent where necessary.

Where BuildGear introduces marketing communications in the future, users will be given a reasonable way to opt out or unsubscribe from such messages.

7. Payment Processing

Online card and electronic payments on the website may be processed through Paystack. Paystack may collect and process payment data needed to complete transactions, verify payments, prevent fraud, and meet legal obligations. Customers should also review Paystack’s privacy and payment terms when using Paystack-powered payment options.

BuildGear may retain payment confirmation details, transaction references, order status, invoices, receipts, and payment records, but it does not intentionally store complete payment card details on its own website.

8. Sharing of Information

BuildGear may share personal information only where reasonably necessary for website, order, payment, delivery, customer service, compliance, or business purposes. This may include sharing information with:

• Payment processors, including Paystack, for online payment processing and verification.

• Banks and financial institutions for bank transfer confirmation and payment reconciliation.

• Delivery and logistics partners for order dispatch, delivery, tracking, replacement, and return handling.

• Website, ecommerce, analytics, advertising, and security tools used to operate and improve the website.

• Professional advisers, auditors, accountants, consultants, or legal advisers where necessary.

• Regulators, courts, law enforcement, or government authorities where required by law or to protect rights, safety, security, or property.

BuildGear does not sell customer personal information.

9. Data Storage and Retention

Customer, account, order, enquiry, payment, delivery, warranty, and support records may be stored in the website system, WordPress/WooCommerce, email records, accounting records, payment records, logistics records, and customer service records.

BuildGear may retain personal information for as long as reasonably required for business operations, customer support, warranty records, accounting, tax, fraud prevention, dispute resolution, legal compliance, and transaction history, unless a customer specifically requests deletion and the information is no longer required for legitimate business or legal purposes.

10. User Rights

Subject to applicable law and verification of identity, users may request access to their personal information, correction of inaccurate information, deletion of information, restriction or objection to certain processing, and withdrawal from future marketing communication where applicable.

Requests should be sent to bachgebran@gmail.com or submitted through the contact page at https://build.moreedsolutions.com/contact-us/.

11. Security

BuildGear takes reasonable technical, administrative, and operational steps to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, and destruction. However, no website, payment method, or internet transmission can be guaranteed to be completely secure.

12. Third-Party Links and Platforms

The website may contain links or integrations connected to WhatsApp, Paystack, Google Maps, Google Analytics, Google Ads, Meta/Facebook, logistics providers, or other third-party platforms. These third parties may process data under their own policies. BuildGear is not responsible for the privacy practices of third-party platforms that it does not control.

13. Children’s Privacy

The website is intended for customers and business users who are capable of making purchases, placing orders, or making product enquiries. BuildGear does not knowingly collect personal information from children.

14. Changes to This Privacy Policy

BuildGear may update this Privacy Policy from time to time to reflect changes in website features, ecommerce operations, payment methods, logistics arrangements, legal requirements, or internal business practices. The updated version will be posted on the website with a revised “Last Updated” date.

15. Contact BuildGear

For privacy questions, correction requests, deletion requests, or complaints, please contact BuildGear Nigeria Limited using the details below.

Company: BuildGear Nigeria Limited
Address: Plot 775, Cadastral Zone, Idu Industrial Area, FCT, Abuja, Nigeria
Phone: 0903 300 1175
Email: bachgebran@gmail.com
Contact Page: https://build.moreedsolutions.com/contact-us/

This policy is intended for publication on the BuildGear Nigeria Limited website and may be updated periodically to reflect operational, legal, payment, logistics, or website changes.